Frequently Asked Questions
Everything you need to know about creating your dream home with SUNJOY.
What is the typical shipping timeline for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-10 business days. Large furniture pieces requiring freight delivery may take up to 14 business days.
Do you offer white-glove delivery and assembly services?
Yes, we offer white-glove delivery for an additional fee on select large items. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled condition. Please note that return shipping fees may apply unless the item arrived damaged.
Are your wood products sustainably sourced?
At SUNJOY, we prioritize the planet. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility and long-lasting quality.
How can I track the status of my home decor shipment?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal. You can also view your order status by logging into your SUNJOY account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your home transformation.